Patient rights and responsibilities
The National Patients’ Rights Charter
As a patient, your rights include the right to:
• Have a healthy and safe environment.
• Take part in making decisions about your treatment.
• Get basic health care at government health facilities.
• Have information about medical aid schemes.
• Make a proper choice about health services.
• Know the name of the therapist that is treating you.
• Enjoy confidentiality and privacy about your therapy treatment.
• Give informed consent to therapeutic treatment.
• Refuse therapeutic treatment.
• Get a second opinion from another health professional.
• Have ongoing medical care.
• Complain about poor health services by health care workers.
As a patient, your duties include the duty to:
• Take care of yourself.
• Respect other patients and health care workers.
• Use our health services, but not to abuse these services.
• Advise the therapist with correct information about your health.
• Follow treatment procedures.
• Pay for any costs of health services.
• Look after your personal medical records.